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Trusted Caribbean Insurer with a Strong Multi-Territory Reach

A well-rooted insurance provider in the Caribbean, with over 30 years of experience and a broad presence across multiple territories. Their offerings span health and auto insurance products, serving a diverse and growing customer base.

85%

Reduction in overall processing turnaround time.

Increase in end-to-end policy and claim transaction speed.

40+

Disparate systems integrated and data points into a unified digital framework.

Outdated Systems and Fragmented Experiences

The insurer’s digital interfaces were inconsistent and siloed, limiting scalability and degrading performance. Legacy infrastructure introduced friction in policy management, claims, and customer onboarding.

Fragmented digital access

Across regions with inconsistent user experiences.

No centralized platform

For policy lifecycle management or customer engagement.

Manual, complex processes

For quotes, claims, and document handling

Limited scalability and extensibility

Hindering growth and innovation.

A Connected and Efficient Web Portal

We built a modern, mobile-first web portal using contemporary design standards and technologies. In parallel, we developed a low-code platform enabling the client's internal teams to create and manage self-service chatbot conversation flows quickly and easily. The platform connects with intelligent services such as image recognition, sentiment analysis powered by NLP, and intelligent data extraction. It also integrates seamlessly with CRM systems, live chat, and ticketing tools to deliver a unified, user-friendly experience.

Unified customer and agent experience

Delivered a single, secure portal enabling both customers and agents to access and manage insurance services across territories.

Streamlined policy management

Simplified quote generation, policy purchase, claim tracking, and portfolio viewing through intuitive self-service workflows.

Centralized data and reporting

Integrated advanced analytics and reporting modules for unified visibility, faster insights, and regulatory compliance.

Scalable and secure architecture

Built on a microservice framework ensuring scalability, responsive design, and robust data protection across regions.

Enhanced collaboration

Enabled real-time communication between agents and customers via centralized dashboards and automated notifications.

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An Intelligent, Scalable Web Portal for Modern Insurance Delivery

Enabled an established Caribbean insurer to modernize and scale across multiple regions. Built a smart, unified portal for seamless customer and agent interaction.