Talk to us

Boosting Agent Engagement for a Leading Caribbean Insurance Provider

We partnered with Caribbean Insurance Provider to transform their agent engagement with an intuitive web and mobile app, making reward redemption effortless after every successful sale. Want to create this game-changing experience for your team?

Talk to us

A Leading Caribbean Life and Health Insurance Provider

With three decades of experience and workforce of over 700, our client is a leader in life, health and pension solutions across the Caribbean region. But with a rapidly evolving market, they needed a smarter way to engage and empower their agents—one that would drive performance, boost loyalty, and increase sales.

28%

Immediate boost in agent productivity

40%

Rewards redemption within just 3 month

90%

Agent engagement on our apps.

Key Challenges Standing in the Way of Elevating Agent Performance

Client has faced significant hurdles in optimizing agent performance, directly impacting revenue and upselling potential.

Lack of clarity and communication

Agents struggled with understanding loyalty program benefits.

Limited recognition and motivation

Identifying and rewarding top performers remained a challenge.

Reward delays

Slow disbursement of incentives for premium customer acquisitions hindered motivation.

Misaligned sales priorities

Agents lacked strategic focus on promoting high-value products.

Cumbersome redemption processes

Complex and time-consuming reward redemptions discouraged participation.

Inefficient promotions

Generic, non-personalized campaign distribution reduced effectiveness.

Not Just a Focused Platform, a Smart and Scalable Solution

We initiated the implementation by engaging directly with agents, we developed a robust web and mobile application with a focused, interactive UX, streamlining loyalty program management.

Focused marketing capabilities

Align campaigns with performance drivers and regional goals.

Strategic upselling

Incentivize agents to promote high-value products that drive profitability.

Unified reporting

Consolidated dashboards for performance, campaign tracking, and reward analytics.

Increased agent performance

Clear goals and faster recognition led to measurable productivity improvements.

Behavioral insights

Track agent patterns to refine strategies and personalize engagement.

No items found.