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AI-Powered Quote Generation and Order Management

We partnered with a leading global conveyor belt manufacturer to refine their order processing, quote generation, and inquiry management with advanced AI. Our solution delivered seamless automation while maintaining their exceptional service standards. Ready to make your customer experience a competitive advantage with AI?

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Over 70 Years of Innovation in Conveyor Belt Manufacturing

Over 70 Years of Innovation in Conveyor Belt Manufacturing Sub copy: With a 70-year legacy in manufacturing conveyor belts and a global footprint spanning 29 countries, our client is focused on modernizing their quote generation and order management systems. This initiative aims to reduce operational workload and drive significant efficiency gains across their international operations.

80%

Reduction in customer support operational burden

99.9%

Acceleration of turnaround time

100%

Scalable performance across 29 countries.

The Strain of Manual Work

The client sought a scalable solution to uphold their high customer service standards while ensuring faster, more accurate responses. However, achieving this required overcoming several key challenges:

Manual interpretation

Of emails and data entry into the ERP system.

Time-consuming quote generation process.

Quote generation process.

Inconsistent handling

Of context due to manual overrides.

AI-Powered Efficiency: Taking the Manual Work Out of Order Processing

After a detailed analysis, we identified that automating the quote generation alone would not resolve the core issue. The manual interpretation of customer emails remained a significant hurdle. To address this, we implemented a robust multi-agent AI solution:

Automated email interpretation

Our AI, powered by Large Language Model (LLM), seamlessly reads incoming emails, extracts key details, and generates accurate quotes instantly.

End-to-end order automation

Upon quote confirmation, the system autonomously processes orders in the ERP system, eliminating manual input.

Instant, multilingual responses

Providing quick answers on orders, inventory, and products across global markets.

Global scalability

Consistent performance across 29 countries, supporting diverse languages and customer needs.

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